Frequently Asked Questions

ACCOUNT AND REGISTRATION:

​Does each user need their own login?

Yes, every user will need their own unique login credentials for All The Right Type. This allows each account to have personalized goal settings tailored to the user's age and ability. Additionally, it enables the platform to track individual progress and maintain personalized records for every user.

​Google SSO login issue: I signed up using my Google account and now I can't login.

Please verify that you're using the correct Google email associated with your account. If you still can't access it, since your Google password isn't linked to an All The Right Type account, we'll need to provide you with a dedicated All The Right Type password.
Send an email to [email protected].

​Logged out: Why was I logged out of my account?

Our program allows only one active session per user, meaning only one person can access an account at a time. If a new login occurs, the previous session will automatically end. A portion of the program is temporarily cached, allowing you to continue using it until you save or access the database again, even if you've been disconnected. However, when you attempt to save or access the database after being disconnected, the program will indicate that you are not connected, and your results will not be saved.

For added security, you'll be logged out after 30 minutes of inactivity.

​Password: I can't remember my password, how do I get access to my account?

To reset your password, go to the login page and click on "Forgot my password." Follow the steps to reset your password and regain access to your account.

​School version accounts: How do I qualify for a free 30-day trial?

Using your school's email address, teachers and school admin can sign-up for a free 30-day trial. You can have immediate access to your account.

​​Cancellation for 5-day free trial for Single-User version:

1. Login with your account first.
2. Click the 'Edit My Profile' icon on the top of the screen.
3. Click the 'Cancel Subscription button.
4. Type your password and click the 'Submit' button to cancel the trial subscription.

​Cancellation for 5-day free trial for Homeschool version:

1. Login with the parent account first.
2. Click the 'View Homeschool' icon on the top of the screen.
3. Click 'Cancel Subscription' button.
4. Click 'Submit' button to cancel the trial subscription.

PAYMENT AND BILLING

​Payment Options

For subscription based services like our single-user and homeschool version, we accept major credit/debit cards and PayPal. For schools, we also accept all major credit cards and checks. Select your preferred method at checkout for a seamless experience.

​Refund Policy

We believe in the quality of our program and want you to try it risk-free! Ingenuity Works offers a free 5-day trial for the Single-User or Homeschool Version, or a 30-day trial for our schools to fully evaluate the program. We're confident that you'll love it, but if for any reason you're not satisfied during the trial period, cancel anytime before the trial period is over. Please note that if you cancel after the 5-day trial, a refund will not be available.

PRIVACY AND SECURITY

​Privacy Policy: What is your company's privacy policy?

Our company's Privacy Policy Statement can be found here.

​Does Ingenuity Works protect my personal information?

We value your privacy. Rest assured, we do not share or sell your personal information with any third parties. Your data is kept secure and is used solely to provide you with the best service experience.

TROUBLESHOOTING AND TECHNICAL SUPPORT:

Display in full screen: Can the program display in full screen?

Windows:
To achieve a full-screen display in Windows, press "F11" to maximize your browser window. You can then zoom in by pressing "Ctrl+" under the 'View' menu. To revert the window to its original size, press "Ctrl+0" and use "F11" to exit full-screen mode.
Mac OSX 7 (Safari):
If you're using Mac OSX 7 with Safari, simply click the arrows in the top right corner to enter fullscreen mode. You can then zoom in by using "Command+". To return to the standard view, press "Command+" again, followed by the maximize button.
Mac OSX 6.8:
For Mac OSX 6.8, click the maximize button to enlarge the window. Next, use "Command+" to zoom in, and then click the maximize button once more to maximize the window again.

​iPad Version: Why is my iPad app not working?

We released a new iPad version of All The Right Type in September 2024. You can download the new version at the Apple Store.

​Records: I'm unable to see my typing progress records. Have they been deleted?

We never delete the typing progress records of active users in All The Right Type. If you're unable to find your progress in the records, it's possible that you've changed the Curriculum Content option in your settings. Each content selection offers different topics and material for you to type, as well as records for each selection. Once you change it back to your previous setting, you should be able to view your results for that particular Curriculum Content.

​Shift and Caps Lock aren't working with Firefox, what do I do?

Firefox is no longer supporting flash, therefore, please use a different browser. We are upgrading our program to not longer require flash, so will be supporting Firefox in the future.

​​"Start" button is not working. I'm unable to progress to the next screen.

Sometimes if the screen is not in full view it can alter where to click for the "Start" or "Next" button to progress to the next segment. Ensure that you're using the program in full view and that the zoom setting is at 100%. Please refresh the page after making the adjustment to 100% and the click box should adjust to the correct place.

​​The program won't load after I enter my login information.

Clearing the cache removes temporary files stored by your browser, which can sometimes cause display or loading issues on websites. By clearing it, you ensure you're seeing the latest updates and fixes, making your experience smoother and more reliable. These steps will ensure you're operating on the current version of our website.

Open your internet browser In your browser's toolbar, locate and select "Clear Browsing Data." Follow the provided steps to clear data from your browser. Close your internet browser. Open a new internet browser and go to www.alltherighttype.com. Sign-in to your All The Right Type account Additional FAQs are available once you log into your account for more tailored assistance.

Need additional support?

Once you log into your account, you'll gain access to a comprehensive FAQ section tailored to your specific needs, providing detailed answers and resources that enhance your experience with our platform.